At EchoShop.pk, we strive to provide you with the best shopping experience. If you’re not completely satisfied with your purchase, we offer a 30-day return and exchange policy to make things right. Please read the following guidelines to understand how the process works.

Eligibility for Returns/Exchanges

We accept returns or exchanges within 30 days of receiving your order under the following conditions:

  1. Damaged or Defective Items: If you receive an item that is damaged, defective, or not as described, please contact us immediately. We will arrange for a return and send a replacement or issue a refund.
  2. Wrong Item Sent: If we sent you the wrong item, we will gladly exchange it with the correct one.

How to Initiate a Return/Exchange

To initiate a return or exchange, follow these simple steps:

  1. Contact Us: Reach out to our customer service team at support@echoshop.pk or via our Contact Page within 30 days of receiving your order. Include your order number, a description of the issue, and photos if applicable (for damaged or defective items).
  2. Return Authorization: Once we verify your request, we will provide you with a Return Authorization Number (RA Number) and instructions on how to return the item.
  3. Return Shipping: You will be responsible for the cost of return shipping unless the item is damaged, defective, or incorrect.
  4. Refund or Exchange: After we receive the returned item, we will process your refund to the original payment method or arrange for an exchange based on your preference.

Conditions for Returns

  • Items must be returned in their original condition, unused, and unopened.
  • All tags, labels, and original packaging must be intact.
  • We do not accept returns for sale items, personal care products, or perishable goods for hygiene and safety reasons.

Refund Process

Once we receive your returned item, please allow up to 7-10 business days for us to process your refund or exchange. The refund will be credited to your original payment method.

Exchanges

If you would like to exchange your item, please let us know as soon as you initiate the return process. We will help you exchange the item based on stock availability.

Non-Returnable Items

Please note that the following items are non-returnable:

  • Gift cards
  • Personalized items
  • Digital products or downloads
  • Items marked as final sale

Contact Us

For any questions or concerns regarding returns or exchanges, please feel free to contact our support team:

  • Email: support@echoshop.pk
  • Phone: 0314-4927912